Policies
New Covid-19 procedure:
We have put in place measures to keep ourselves as safe as possible. We hope you can understand our caution and follow what we ask of you.
1. As a result of extra time needed for cleaning we will not be able to see as many clients in one day.
(We will do our best to fit in as many as possible, with the time allocated for travel, the service and cleaning.)
2. If for any reason you or someone in your home has fallen ill please notify us, cancel your appointment, and follow the Government Guidelines for isolation if needed. You will have to fill out an online form which will need to be approved before your appointment is confirmed.
3. Payments are preferred by Paypal card machine which has contactless payment available or through the Fresha app. Cash can be taken but we need it to be the exact amount and in an unsealed envelope with your name on.
If we feel you have not followed any of these requirements, we withhold the right to not fulfil appointments. This being not just ourselves at risk but others we come into contact with too.
For Originails
1. Bookings to be made through us, or you can book via the Fresha App
2. As a precaution if you have become ill with Covid-19 symptoms within a week of my visit, we will cancel all our appointments and self isolate for 1 week. We will also notify all clients we have seen that same week.
3. We will be wearing all appropriate PPE (which will be a face mask, eye protection, shoe coverings and apron). All of our kit is sterilised and cleaned before your visit.
4. Before your appointment commences we will wash our hands as soon as we are inside.
5. After your appointment, all used items will cleaned, washed up and wiped down.
6. Re-usable items such as towels will be used once per client/household, bagged and washed at HQ.
7. Any disposables PPE used will be put into your rubbish.
For you the client
1. Please make sure you have not been outside your home or visited any one, a minimum of 24 hours before your service. Understandably some of you are back to work so this isn't always possible. So we ask those of you that work to please, not got out unnecessarily, to shower and change before hand if you've been at work.
2. If you are ill (including anyone in your household) please let us know as soon as possible! We will not see clients when they or someone in the home are ill regardless of the intensity of symptoms. As a precaution if you have become ill with Covid-19 symptoms within a week of our visit, We will cancel all our appointments and self isolate for 1 week.
3. Hygiene and cleanliness are key to stop the spread of any bacteria and contagions therefore we ask you to uphold these practices to the best of your abilities on the day of your appointment.
4. Please open doors for us so that we are less likely to spread contagions.
5. Please clean the area thoroughly, that we will be doing your treatment in.
6. Only have you and our technician in that area throughout the service. For multiple clients in a household you will be seen one after the other with breath breaks.
7. Avoid spreading infection. Smoking cigarettes, pipes and using e-cigarettes means hand-to-mouth contact is more frequent. This increases the risk of spreading germs and infection, including coronavirus. Please avoid smoking near the technicians.
Please be advised that the following rules apply when booking a treatment:
* If you have varnish on please remove prior to treatment or mention/add to when booking to allow extra time for removal.
* If you have another techs acrylics/hard gels or gel polish/shellac on, we can't treat you for insurance purposes. We don't know what damage is under them and can't be held accountable. Please only book if your extensions or overlays are off completely.
* Children under 14 cannot have Shellac, Acrylic treatments.
* Children between 14 and 17 must have a parental consent form filled out prior, to have a shellac treatment.
* Children aged 17 can have acrylic with parental consent form filled out prior to the treatment.
* Children under 14 can have a normal nail polish applied with parental consent.
* If you have diabetes please get Dr's approval before having pedicure / manicure.
Apologies but if you have the following ailments you cannot be treated:
* Warts / Verrucas - Contagious/spreadable.
* Athletes Foot - Contagious/spreadable.
* Scabies - Contagious/spreadable.
* Contact dermatitis - Could be irritated.
* Impetigo - is a bacterial infection.
* Allergic reaction to ingredients in products used for treatments.
* Psoriasis - a skin condition that causes red, flaky, crusty patches.
* Paronychia - a soft tissue infection around a fingernail
Maintenance/Infills Policy
Please make sure you have your regular 2-3 week infills/maintenance.
These are important to the health of your nails. If a nail starts lifting you should book an appointment before your infills are due.
If lifting is left for too long water accumulates under the nail, bacteria and yeast can also cause the area to become infected.
This will get worse until the acrylics are removed completely and you may not be able to have anything on your nails for a while afterwards.
Booking/Cancellation Policy
Due to several people not turning up for their appointments, Originails cancellation policy is as follows...
* Party bookings are 50% non-refundable deposit required for each booking placed.
* If you need to cancel or change your appointment at least 48 hours notice is needed.
* 30% fee to cancel within 48 hours, 50% no show fee.
* Any cancelled appointments will forfeit your deposit for that appointment.
* When arranging an appointment please leave us your name and a contact number, this will be used to confirm your appointment and can be used for reminders if requested.
* On a home visit you can be given a reminder card as well as request a text.
Disclaimer
Although Originails takes all reasonable care to ensure that the information in this communication is accurate, we cannot guarantee that it is free from inaccuracies, errors or omissions. No information given by Originails should be taken as legal advice, nor should it take the place of medical care or advice given by primary healthcare providers. As such, Originails shall not be liable for any loss or damage whatsoever arising from any information contained in this communication.
Privacy Policy/Client Authority
The Data Protection Act 1998 was passed in order to implement the European Data Protection Directive and applies to all personal data which is held either electronically or in a manual filing system. GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information we gather and why, and what your rights are.
Originails will need any information pertaining to your health and medical background in order to provide the best possible treatment. This information will be on your consultation card, where a signature will be taken to agree all information is correct and an understanding of the treatment. Each treatment will need a quick check on your health/medical background and a signature to confirm all information given is correct. We will only use this for informing nail treatments and any advice we give as a result of your treatment. The information to be held is:
*Your contact details
*Medical history and other health-related information (which we will take from you at first consultation)
*Treatment details and related notes (which we will take after each consultation)
Originails is committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
Originails will contact you using the contact preferences you give in relation to:
*Appointment times reminders
*Appointment cancellation availability
*Special offers and promotions (you may unsubscribe from this at any time)
Originails is committed to a policy of protecting the rights and freedoms of individuals with respect to the processing of their personal data. The lawful basis under which we hold and use your information my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice.
No personal information will be shared with anyone else and will only be kept by Originails on computerised diary and/or in paper form (other than as required for legal process) without explaining why it is necessary, and getting your explicit consent.
We will keep your information for 7 years, 'claims occurring' insurance: (records to be kept for 7 years after last treatment). Please be assured that Originails is an ethical company and will NOT sell or disclose your details to a third party. Your data will not be transferred outside the EU without your consent.
Your Rights
GDPR gives you the following rights:
*The right to be informed:
*To know how your information will be held and used (this notice).
*The right of access:
*To see your therapist's records of your personal information, so you know what is held about you and can verify it.
*The right to rectification:
*To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
*The right to erasure (also called "the right to be forgotten"):
*For you to request your therapist to erase any information they hold about you
*The right to restrict processing of personal data:.
*You have the right to request limits on how your therapist uses your personal information
*The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
*The right to object:
*To be able to tell your therapist you don't want them to use certain parts of your information, or only to use it for certain purposes.
*Rights in relation to automated decision-making and profiling.
*The right to lodge a complaint with the Information Commissioner's Office:
*To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don't have to be.
THERAPIST'S RIGHTS
Please note:
*If you don't agree to your therapist keeping records of information about you and your treatments, or if you don't allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
*Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
*Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.